Error status codes

Possible error messages or codes you may receive.


Status message


200 OK

The file contents will be returned.

Successful response.

401 Unauthorized


You did not provide the access token correctly or you are using the wrong credentials.

404 Not Found


The specified report doesn't exist or doesn't belong to your organization.

400 Bad Request

{"message":"Download URL is incorrect. Please double check the fileID" }

The <file_id> you specified is not numeric.

500 Internal Server Error

{"message":"A problem has occurred, please try again"}

There was an issue on our end.