Error status codes

Possible error messages or codes you may receive.

Code

Description

400

The request was invalid.
It could mean one of the following:

  • The request is missing the email address or you provided an invalid email address
  • The password or reset token is empty
  • The request is missing the id or secret

500

An error occurred within the application.
It could mean one of the following:

  • Invalid reset token or internal server error
  • Issue with the body of the request

Note: If this error occurs, we recommend that you wait for a minute and retry sending the request.

502

The request was not processed because the server is down.